USA appliance repair service have always served me well. I’ve had them out three times (over the course of 3 years) for my old washer & dryer (and once for the frig). Its true that they’re not warm & fuzzy guys—-its a cultural thing, I’d say—but they always go the extra mile, doing more than they’re getting paid to do. Vincent was here today to fix my dryer—-the drum had stopped turning. I was expecting doom, but it was just a broken cable. He fixed that, but also tweaked the whole dryer, doing things that weren’t part of the repair price. Just now, I noticed he had put a special tape on the corner of the front panel- the hinge snap was broken, but I hadn’t mentioned it to him. The handle to my lint screen has been broken forever—I always have to pry it out with a knife. Vincent fixed it, in a blink, without my asking….because having things in working order means something to him. Exiting, he apologized for being late (he hadn’t been), and wished me a happy new year. I recommend USA appliance repair service heartily.Lisa V
Great, friendly service. They picked up my vacuum and returned it, fixed, the next day. Very nice on the phone and in person. Stuck to their quote.Mike O.
I’ve used them before & continue to do so. I feel they are honest, know what they’re doing & charge reasonable prices. The manager/owner Joe Callegari is a true professional & very friendly. A great neighborhood vacuum (& other items such as sewing machines) repair place! Highly recommended.Joel Marshall
Awesome! Highly recommend. Super reliable and professional.
Spoke to Eddie on the phone. He was able to diagnose the problem with my leaky Whirlpool refrigerator that I bought in 2003. He asked for a photo of the model number and brand. He checked with John to make sure the replacement parts were in the van. They corresponded quickly via phone and text so we could schedule an appointment. I called on a Saturday and got an 8-10am time slot on Monday morning. I called a few other places and decided to pay more for the confidence I had in Eddie from our phone call.
John called 15 mins to 8 am to assure me that he was parked and would be at my apartment at 8 am. He assessed the problem and estimated it would take and hour. He gave me the quote and explained the common problem and the solution. He then helped me take everything out of my freezer so he could defrost the freezer which had a sheet of ice. He helped me cover the feet of the refrigerator with my towels so not to scratch my floor as he moved it. Replaced the part and then offered to sweep behind the refrigerator “since you could never get back there”! I was ready to adopt him! He even finished within an hour! John was super kind to my little boys and very respectful to my home. He tried to minimized the inevitable mess and I greatly appreciated it!
Thank you!Steve R.
I called for our Electrolux oven not heating on Wednesday and they had a tech at my home the next day. The tech (John) came prepare with the needed part and the oven was backing working within an hour. Very professional.
After wasting time on the LG customer service line just to get phone numbers of LG authorized repair centers for my LG combo washer dryer, I called Usa Appliance Repair Service team. Eddie heard me out, asked for the serial number and said he could get someone over to me in a day. As promised, John did come the very next day and was even able to work around my meeting schedule. He diagnosed the problem right away and said I’d need a new hose. He did not try to unnecessarily upsell me on other stuff and gave me useful suggestions about maintenance. My washer is 9+ years old, so I was wondering aloud about whether I should get a new one, but he gave me his honest opinion about that too. They ordered the hose and John came back right after Labor Day, again with an early call to reconfirm and give me an even more specific time and fixed the machine as promised. It was very refreshing to see a repair company that was so professional in its dealings. I would highly recommend Usa Appliance Repair Service and John!Kristine S.